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How to Improve Customer Service with Zendesk (Zopim) Live Chat

Good customer service can make customers loyal to you. Adding Zendesk (Zopim) Live Chat to your Unicart store to improve customer service by listening to your customers and clearing their doubts immediately. When you provide good customer service, customers are more likely to purchase from you and increase sales.

Step 1: Sign up Zendesk account
Step 2: Activate Zendesk Live Chat

Step 1: Sign up Zendesk account

Register a Zendesk account to have live chat with your customers.

Step 2: Activate Zendesk Live Chat

1. Navigate to Apps, click Add More Apps button and install Zendesk Chat app.

2. Fill up Zopim Username & Password of your Zendesk account and click Save button first.

Note: Remain SSL Connection disabled.

3. Now, you may configure other settings like position, colour, and greeting message of the live chat.

4. Add module to the page you want the live chat to appear.

5. Click Save button.


Congratulations! You have successfully activated Zendesk Live Chat on your Unicart store.

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